Does This Claim Note Meet Documentation Standards?
Does This Claim Note Meet Documentation Standards?
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Project Background
Project Background
An insurtech company needed interactive training for insurance adjusters on proper claim file documentation. This interactive demo features examples of insurance claim notes, in which the learner decides whether or not each note meets documentation standards.
Why Does This Demo Work?
Why Does This Demo Work?
Engaging Interactivity: The task of reading through each claim note and deciding whether or not it's up to standard keeps learners actively engaged, improving focus and retention.
Relevance: The use of realistic claim notes makes the module relatable and directly applicable to the learner’s daily work.
Immediate Feedback: Learners receive instant feedback on their decisions, reinforcing correct actions and addressing mistakes without delay.
What Was My Role?
What Was My Role?
Instructional Designer: I designed this activity's structure, ensuring alignment with learning objectives and incorporating interactive elements.
Writer: I wrote each scenario and decision prompt.
eLearning Developer: I built this module in Articulate Storyline 360, using variables and custom triggers to personalize the learning experience.
Visual Designer: Created a visually appealing email inbox interface and maintained a professional and cohesive design throughout the module.
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